I'm Jason Fontenot
Professional technical writer in Silicon Valley for seven years. I've spent the past three years working remotely on Product and API development teams building end-user and developer knowledge bases at Simpplr.
See what I do
Professional technical writer in Silicon Valley for seven years. I've spent the past three years working remotely on Product and API development teams building end-user and developer knowledge bases at Simpplr.
See what I doincluding information architecture and analytics-driven content strategy
for customers and internal stakeholders in Loom, Camtasia, Adobe, and more
including content briefs, newsletters, and in-app text using Figma
utilizing JIRA, Salesforce, and Google suite
Written with Zendesk. Impact: decreased Implementation, CS and Support workloads with customer self-service.
Written with Engineering stakeholders in ReadMe. Impact: taught developers how to use our APIs for custom functionality.
My first professional knowledge base written with Zendesk in 2018-2019
Non-copyrighted API method call sample
Non-copyrighted webhook sample